During the COVID-19 Pandemic, Advanced Analytics Improved Customer Experience
Our cardmembers faced many challenges as a result of the COVID-19 pandemic in 2020, the most important of which was financial. Individuals who found themselves working from home or incurring unforeseen medical expenses; company owners who saw a significant decrease in customers as a consequence of stay-at-home needs; and others who found themselves totally unemployed all confronted unexpected charges.
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